FREQUENTY ASKED QUESTIONS (FAQs)
📍 Where is your factory located?
Our factory is located in D-232, 1ST FLOOR KESARDEEP IMPEX, BANIPARK, JAIPUR, INDIA. PIN - 302016 – the jewelry capital of India.
💍 Do you specialize in demi-fine and sterling silver jewelry?
Yes! Our 25+ expert artisans bring over 20 years of experience in demi-fine and sterling silver jewelry making.
🤝 Who are your current clients?
We work with GIVA, CLARA, SHAYA, SITABO, METAMAN, ELEGANTE KIDS, and over 250+ startups, 80+ of which are regular clients.
📦 What is your minimum order quantity (MOQ)?
MOQ depends on the design. For available designs on our site, MOQ is as low as 10 pieces per style.
💸 What is the average price per piece?
Pricing varies depending on the design and metal used. Share your reference, and we'll quote accordingly.
💳 What are your payment terms?
50% advance to book the order, and 50% before dispatch.
📜 Do you provide certificates?
We provide 925 hallmarked silver. For branded certificates, you’ll need to arrange it under your brand.
🛡️ How do you ensure tarnish resistance?
We apply anti-tarnish and ecoating on all pieces. However, its durability also depends on how your customer uses it.
💎 What stones/materials do you use?
We use AAA quality stones for premium shine and durability.
⏳ What are your lead times?
Samples: 30 working days | Production: 15–20 working days
📈 Can you handle bulk if we scale?
Yes! We can expand our team. We currently manage 130 kg metal/month capacity.
🔁 What if I get damaged products?
Let us know within 4 days of delivery. We’ll repair or replace what's needed.
🥇 Do you offer warranty for plating?
No warranty, but we apply anti-tarnish and ecoating. Plating life depends on customer usage.
📃 Will you sign an NDA?
Yes. The design, CAM & dye cost will be borne by you.
👀 Can I see your previous work?
Yes! Visit our lookbook on kesardeep.co.